Refund policy

At Allos Chocolate, we take pride in the chocolate we create and want every order to arrive as expected.

Returns & Exchanges

Because our products are perishable food items, we are unable to accept returns or exchanges for changes of mind or personal taste preferences.

Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or has another quality issue, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us review the issue, please include:

• Your order number

• A brief description of the issue

• Clear photographs of the affected products and packaging, when possible

We'll review the situation and work with you toward an appropriate resolution, which may include a replacement or refund.

Cancellations & Order Changes

If you need to cancel or modify an order, please contact us as soon as possible.

Because we prepare orders in small batches, changes or cancellations may not be possible once an order has entered preparation or shipment.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact Us

For assistance with an order, please visit our Contact Us page.

We appreciate every order and the opportunity to make things right when something doesn't go as planned.